Sochef General Warranty Policy

 

1. Your Barbecue Sochef® comes with a two-year warranty, which applies from the date of purchase. The warranty is limited to the barbecue or working parts of it against all manufacturing defects.

 

2. The warranty covers only defects of conformity of the product or those original defects that make the barbecue unusable under normal use and services.

 

3. The warranty does not apply to damages resulting from (i) the transportation of the product by third parties, (ii) to damages resulting from improper use or lack of maintenance, (iii) from repair, alteration, maintenance of the product carried out by unauthorized third parties, (iv) by the use of non-original parts, (v) by improper installation not in accordance with instructions from the user manual, (vi) and from the damages arising from a fully or partly blocked venture tubes.

 

4. In the event the barbecue does not function properly, it is advisable to check if there are any causes related to improper handling of use.

 

5. In the event of a complaint, please contact an authorized dealer, presenting the following documentation:

 

• Purchase receipt or equivalent document.
• Detailed description of the problem encountered.
• Photos of the defect and of the packaging.

 

6. The product - for which a claim covered by the aforementioned guarantee has been filed – must be sent to our service center at the expense of the complainant, in order to be repaired and/or replaced.

 

7. Claims not related to product manufactory defects will not be covered by warranty and will be repaired and/or replaced at complainant expenses according to our services center results.

 

NOTE: After cooking, it is advisable to store the barbecue in dry and protected area. Protect the barbecue with special covers. Failure to comply with this instruction, (i) rust as results of exposure to atmospheric phenomena and (ii) discoloration due to the corrosive effect of the solar rays will not be covered by warranty. All the phenomena of wear, rust, distortion and discoloration of the parts of the product deriving from direct exposure to fire or intense heat are to be considered normal, as they are associated with normal use and therefore under no circumstances will constitute production defects.

The use of the product in a professional environment is excluded from the warranty.

 

The company assumes no responsibility for any injury or damage to property or persons, resulting from improper use of the product, due to failure to observe the warnings set forth in the instructions of this manual.